Lead Medical Support Specialist, Community Care

Veterans Health Administration; Temple (TX); On-site; USD 54,000 - 71,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Veterans Health Administration in Temple, TX is seeking a Lead Medical Support Assistant to guide Community Care operations and coordinate workload for staff. You will review assignments, ensure timely consult processing and provide training and SOP development support.

Responsibilities include audits, performance improvement activities, and collaboration with interdisciplinary teams to ensure patient-centered care and accurate documentation.

Qualifications

• Guidance, workload coordination and staff training for Community Care operations.
• Reviewing assignments and ensuring timely consult and authorization processing.
• Serving as a subject-matter expert on Community Care programs and systems.

Responsibilities

• Managing and balancing workload for Community Care operations, including consults, authorizations and scheduling.
• Providing technical guidance, staff training, orientation, and developing SOPs and training materials.
• Running reports, analyzing data and supporting process improvement initiatives.
• Coordinating with interdisciplinary teams to support timely, patient-centered care.

Skills

Guidance to staff

Workload coordination

Staff training

Education

Education recognition by US Dept of Education

Job description

Veterans Health Administration in Temple, TX is seeking a Lead Medical Support Assistant to guide Community Care operations and coordinate workload for staff. You will review assignments, ensure timely consult processing and provide training and SOP development support.

Responsibilities include audits, performance improvement activities, and collaboration with interdisciplinary teams to ensure patient-centered care and accurate documentation.