Lead Medical Support Assistant - Ambulatory Care

Veterans Health Administration; San Francisco (CA); On-site; USD 67,000 - 88,000; Full time

Job summary

Veterans Health Administration in San Francisco seeks a Lead Medical Support Assistant to oversee administrative support across Ambulatory Care services, including scheduling, lobby management, and consult coordination. The LMSA will mentor staff and coordinate with supervisors to optimize clinic operations and patient flow.

Responsibilities include directing MSAs, managing communications via Outlook/Teams, and ensuring timely processing of referrals and documentation.

Qualifications

• Education recognized by the U.S. Department of Education for federal employment.
• If using foreign education, submit a Certificate of Foreign Equivalency with transcript.

Responsibilities

• Plan and direct MSA activities to improve performance, patient flow, and clinic operations.
• Mentor/educate staff and lead training sessions as needed.
• Serve as liaison between MSAs and supervisory officials to resolve scheduling/workflow issues.
• Collaborate with Supervisory MSA and other departments to improve administrative workflow.
• Manage patient appointments, consults, and scheduling per VHA directives.
• Handle lobby management, mail, faxes, and respond to Outlook/Teams/Secure Messages timely.

Skills

Mentoring

Training

Scheduling

Customer service

Education

Education recognized by the U.S. Department of Education

Certificate of Foreign Equivalency (if using foreign education)

Tools

Microsoft Outlook

Microsoft Teams

Secure Messaging

Job description

Veterans Health Administration in San Francisco seeks a Lead Medical Support Assistant to oversee administrative support across Ambulatory Care services, including scheduling, lobby management, and consult coordination. The LMSA will mentor staff and coordinate with supervisors to optimize clinic operations and patient flow.

Responsibilities include directing MSAs, managing communications via Outlook/Teams, and ensuring timely processing of referrals and documentation.