Medical Support Assistant — Patient Care & Scheduling

Veterans Health Administration; Lubbock (TX); On-site; USD 51,000 - 66,000; Full time

Job summary

Veterans Health Administration in Texas is seeking a Medical Support Assistant (Advanced) to support Veterans Affairs outpatient services. The role may serve as a Clerk in a Patient Aligned Care Team (PACT) or Specialty Care Support Team.

Responsibilities include managing clinic schedules, reviewing utilization reports, coordinating access plans, processing electronic records in CPRS, and supporting team-based patient care within a 0800-1630 workday.

Qualifications

• GS-6 level required for this federal role.

Responsibilities

• Maintain appointment schedules for outpatient clinics and ensure proper patient care.
• Review clinic utilization and assist with access contingency plans.
• Schedule appointments according to VA/VHA directives and policies.
• Review active/pending consults and ensure accurate disposition.
• Collect and update health insurance information for revenue processes.
• Integrate health/administrative data into CPRS.
• Participate in team huddles and meetings to manage patient care.

Education

GS-6 grade level

Job description

Veterans Health Administration in Texas is seeking a Medical Support Assistant (Advanced) to support Veterans Affairs outpatient services. The role may serve as a Clerk in a Patient Aligned Care Team (PACT) or Specialty Care Support Team.

Responsibilities include managing clinic schedules, reviewing utilization reports, coordinating access plans, processing electronic records in CPRS, and supporting team-based patient care within a 0800-1630 workday.