Lead Medical Support Assistant, Community Care

Veterans Health Administration; Gainesville (FL); On-site; USD 53,000 - 69,000; Full time

Job summary

Veterans Health Administration in Gainesville, FL is seeking a Lead Medical Support Assistant (Community Care) to support patient care coordination within Community Care Services. The role works with healthcare providers, clinical staff, and community partners to ensure timely and appropriate care for Veterans.

The Lead MSA supervises administrative activities, schedules appointments, manages referrals, and acts as a liaison among patients, care teams, and specialists.

Qualifications

• Two to three years of administrative and/or clinical experience.
• Experience with Excel spreadsheets and Word documents.
• Excellent customer service and communication skills.
• Basic understanding of the organization and administration of multifaceted health care delivery systems.

Responsibilities

• Performs administrative duties supporting patient care and Community Care services.
• Coordinates patient care and provides administrative support to clinical staff.
• Serves as a liaison between patients, team members, and specialty services.
• Processes orders, consults, referrals, and medical documentation.
• Verifies information and processes physician orders and consults.
• Reviews Community Care consults to ensure timely patient care.
• Manages community appointment no-shows, cancellations, and rescheduling.

Skills

Administrative experience

Clinical experience

Excel

Word documents

Customer service

Communication skills

Tools

Word

Job description

Veterans Health Administration in Gainesville, FL is seeking a Lead Medical Support Assistant (Community Care) to support patient care coordination within Community Care Services. The role works with healthcare providers, clinical staff, and community partners to ensure timely and appropriate care for Veterans.

The Lead MSA supervises administrative activities, schedules appointments, manages referrals, and acts as a liaison among patients, care teams, and specialists.