Lead Medical Support Assistant: Care Coordination

Veterans Health Administration; Jacksonville (NC); On-site; USD 56,000 - 73,000; Full time

Job summary

Veterans Health Administration is seeking a Lead Medical Support Assistant to coordinate Advanced MSA assignments, monitor daily workload, and ensure proper staffing across interdisciplinary clinics. The role requires implementing policies, training, and maintaining efficient appointment scheduling.

You will liaise between MSA staff and supervisors, adjust clinic access plans when needed, and process eligibility applications through Vista to the Health Eligibility Center.

Qualifications

• Education or degrees recognized by the U.S. Department of Education for federal employment.
• Foreign education requires a Certificate of Foreign Equivalency with transcript for credit.

Responsibilities

• Coordinate Advanced MSA assignments and workload across interdisciplinary units.
• Monitor workloads, assign work, and assure proper staffing coverage.
• Provide guidance on policies and procedures; organize staff schedules and training.
• Assist with clinic access contingency plans by adjusting appointment times and locations as needed.
• Enroll eligible VA healthcare beneficiaries by entering data into Vista and routing to the Health Eligibility Center.

Education

Education recognized by U.S. Department of Education

Job description

Veterans Health Administration is seeking a Lead Medical Support Assistant to coordinate Advanced MSA assignments, monitor daily workload, and ensure proper staffing across interdisciplinary clinics. The role requires implementing policies, training, and maintaining efficient appointment scheduling.

You will liaise between MSA staff and supervisors, adjust clinic access plans when needed, and process eligibility applications through Vista to the Health Eligibility Center.