Lead Medical Support Assistant — Care Coordination (Remote)

Veterans Health Administration; Las Vegas (NV); Remote; USD 67,000 - 88,000; Full time

Job summary

Veterans Health Administration in Las Vegas, NV is seeking a Lead Medical Support Assistant (MSA) to support consult teams and manage a broad range of patient coordination tasks within the Community Care program.

The role emphasizes independent decision-making, excellent communication, and multidisciplinary collaboration to facilitate timely and appropriate care for Veterans. Telework eligibility is noted, with a standard weekday schedule.

Qualifications

• Exceptional interpersonal communication skills and collaboration with multidisciplinary teams.
• Experience coordinating patient care with nurses, consult teams, and medical administration.

Responsibilities

• Collaborate with nurses, consult teams, and medical administration for patient coordination of care issues.
• Coordinate care needs and assist in scheduling appointments and directing problem resolution as appropriate.
• Educate callers on the Community Care authorization process and related systems.

Skills

Interpersonal communication

Coordination of care

Multidisciplinary collaboration

Tools

CPRS

HSRM

PPMS

Job description

Veterans Health Administration in Las Vegas, NV is seeking a Lead Medical Support Assistant (MSA) to support consult teams and manage a broad range of patient coordination tasks within the Community Care program.

The role emphasizes independent decision-making, excellent communication, and multidisciplinary collaboration to facilitate timely and appropriate care for Veterans. Telework eligibility is noted, with a standard weekday schedule.