Lead Medical Support Coordinator — Scheduling & Training

Veterans Health Administration; Cleveland (OH); On-site; USD 41,000 - 68,000; Full time

Job summary

Veterans Health Administration, part of the Department of Veterans Affairs, is recruiting for a Lead Medical Support Assistant in Cleveland, OH. The role supports the Patient Transfer Center within PCAS, providing front-line patient contact and cross-disciplinary administrative services.

Responsibilities include scheduling accuracy, staff guidance, on-the-job training, and organizing work areas with rotating weekends and holidays.

Qualifications

• Education recognized by the U.S. Department of Education for federal employment qualifications.

Responsibilities

• Provide daily administrative support across interdisciplinary settings.
• Assist with complex and non-standard procedures.
• Ensure accurate and timely scheduling of appointments.
• Guide staff on policy changes and procedures; provide on-the-job training.
• Organize work structure and serve as frontline contact with patients and staff; ensure coverage.

Job description

Veterans Health Administration, part of the Department of Veterans Affairs, is recruiting for a Lead Medical Support Assistant in Cleveland, OH. The role supports the Patient Transfer Center within PCAS, providing front-line patient contact and cross-disciplinary administrative services.

Responsibilities include scheduling accuracy, staff guidance, on-the-job training, and organizing work areas with rotating weekends and holidays.