Medical Support Assistant

U.S. Department of Veterans Affairs; Cleveland (OH); On-site; USD 33,867 - 55,296; Full time

Job summary

A federal healthcare organization is seeking a Medical Support Assistant in Cleveland, Ohio. This full-time, entry-level position involves scheduling appointments, coordinating patient transfers, and managing patient information. Ideal candidates must be U.S. citizens with at least 6 months of clerical or office experience, capable of excellent customer service and able to work independently. The salary range is $33,867 to $55,296 annually with no telework options available.

Qualifications

• U.S. citizenship required.
• Minimum 6 months experience in clerical/office work.
• Ability to schedule appointments and work independently.

Responsibilities

• Schedule appointments and coordinate patient transfers.
• Verify and update patient demographics and insurance.
• Prepare clinic for visits.

Skills

Communication

Customer service

Computer systems

Understanding basic medical terminology

Education

1 year of education above high school

Job description

Overview

U.S. Department of Veterans Affairs – Medical Support Assistant located in Cleveland, OH. Pay range: $33,867 – $55,296 annually. Position: GS-3/GS-4/GS-5. Full‑time, entry level. Rotating weekends & holidays. Telework: Not available.

Responsibilities

• Schedule appointments and coordinate patient transfer to VA facilities or private hospitals.
• Interpret and verify provider orders in accordance with VHA national scheduling guidelines.
• Verify and update patient demographics and insurance information.
• Perform basic eligibility, co‑pay, and pre‑authorization requirements for specific coverage.
• Prepare clinic for visits and monitor inpatient and outpatient appointments.

Qualifications

• Citizenship – U.S. citizenship required; non‑citizens may only be appointed if no qualified citizens can be recruited.
• Experience – Minimum 6 months experience in clerical/office work or equivalent combination of education and experience (≥1 year education above high school).
• KSAs – Ability to communicate, interact courteously, utilize computer systems, understand basic medical terminology, schedule appointments, work independently, provide excellent customer service.
• Physical Requirements – Primarily sedentary; walking, standing, bending, kneeling, carrying light items under 15 lbs, reaching above shoulder, driving automobile.

Physical Requirements

Work primarily sedentary; walking, standing, bending, kne, carrying light items under 15 lbs; reaching above shoulder; driving automobile.