Lead Medical Support Assistant

US-Department-of-Veterans-Affair; Cleveland (OH); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

VA Northeast Ohio Healthcare System is seeking a Lead Medical Support Assistant to join the Patient Transfer Center within the Patient Care Administrative Service (PCAS). The role requires coordinating with the patient care team, managing appointment schedules, and participating in team meetings to optimize patient flow.

The position emphasizes advanced medical terminology knowledge, the use of multiple patient systems, and strong organizational and communication abilities to deliver courteous,

Qualifications

• Advanced knowledge of medical terminology and clinical flow processes.
• Ability to use patient systems across multiple clinics and settings.
• Strong organizational skills to prioritize and delegate tasks.

Responsabilités

• Coordinate with patient care team to review clinic appointment availability.
• Schedule, cancel, and reschedule patient appointments and/or consults.
• Participate in team huddles and meetings to manage patient care.
• Communicate with patients and staff in a courteous, professional manner.

Connaissances

Medical terminology

Clinical workflow knowledge

Patient scheduling systems

Organizational skills

Communication skills

Formation

High school diploma or GED

Description du poste

The VA Northeast Ohio Healthcare System is recruiting for a Lead Medical Support Assistant. The Lead Medical Support Assistant will function in the Patient Transfer Center within Patient Care Administrative Service (PCAS). In order to qualify for this position, you must meet the requirements below within 30 calendar days of the closing date listed on the announcement.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• English Language Proficiency: Candidates must be proficient in spoke and written English in accordance with 38 USC § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

Specialized Experience: Lead Medical Support Assistant, GS-07.

You must possess one year of specialized experience equivalent to the GS-06 level in the Federal service to qualify for GS-07 level. Specialized experience is defined as experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the Lead Medical Support Assistant. Examples of specialized experience include: Coordinates with the patient care team to review clinic appointment availability; schedules, cancels, re-schedules patient's appointments and/or consults; participating in team huddles and team meetings to manage and plan patient care; and communicates and treats customers (i.e., patients, visitors, volunteers, and all VA Healthcare System staff) in a courteous, tactful, and respectful manner.

Demonstrated Knowledge, Skills, and Abilities (KSA's)

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-07.

Physical Requirements

The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.