Lead Medical Support Assistant — Scheduling & Team Lead

US-Department-of-Veterans-Affair; Saint Cloud (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

The St. Cloud VA Health Care System is seeking a Lead Medical Support Assistant (GS-6) to provide advanced administrative support to clinical staff and Veterans, and to oversee the daily clerical scheduling across Surgical & Specialty Care areas.

The role emphasizes leading a team, managing workflow, and ensuring timely appointment scheduling in compliance with VA policies. Applicants must be U.S. citizens, possess a high school diploma or GED, and demonstrate proficient English skills.

Qualifications

• US citizen required by basic VA eligibility rules.
• No experience required for this Lead MSA GS-6.
• High school diploma or GED or equivalent is required.
• English language proficiency in spoken and written form is required.

Responsibilities

• Lead assignments include scheduling coordination across Surgical & Specialty Care areas.
• Answer questions for lower graded staff and provide guidance on policies and procedures.
• Monitor and balance workload to ensure timely and accurate scheduling of appointments.
• Organize work, set priorities, and delegate tasks to meet deadlines.
• Review data and ensure reports are complete and accurate.

Skills

Communication

Organization

Staff training

Staffing coordination

Data reporting

Education

High school diploma or GED

Job description

The St. Cloud VA Health Care System is seeking a Lead Medical Support Assistant (GS-6) to provide advanced administrative support to clinical staff and Veterans, and to oversee the daily clerical scheduling across Surgical & Specialty Care areas.

The role emphasizes leading a team, managing workflow, and ensuring timely appointment scheduling in compliance with VA policies. Applicants must be U.S. citizens, possess a high school diploma or GED, and demonstrate proficient English skills.