Lead Medical Scheduling Trainer

Veterans Health Administration; North Little Rock (AR); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Childcare subsidy

Traditional federal pension

Job summary

Veterans Health Administration in North Little Rock, AR is seeking a Lead Medical Support Assistant to train and lead schedulers within the Office of Community Care (OCC). You will interpret provider orders, ensure scheduling aligns with VHA guidelines, and assess competency of new and existing staff.

The role requires monitoring training plans, generating performance reports, and guiding staff on scheduling procedures.

Qualifications

• Serves as the Lead MSA trainer for schedulers within OCC.
• Schedules appointments and verifies provider orders per VHA guidelines.
• Monitors staff performance and develops action plans to improve processes.
• Provides reports on training status and program effectiveness.

Responsibilities

• Trains schedulers within OCC and assesses competency.
• Schedules appointments and interprets provider orders per VHA guidance.
• Monitors work, provides guidance, and develops improvement plans.
• Reviews training effectiveness and reports to management.

Job description

Veterans Health Administration in North Little Rock, AR is seeking a Lead Medical Support Assistant to train and lead schedulers within the Office of Community Care (OCC). You will interpret provider orders, ensure scheduling aligns with VHA guidelines, and assess competency of new and existing staff.

The role requires monitoring training plans, generating performance reports, and guiding staff on scheduling procedures.