Lead Medical Support Assistant: Schedule & Team Leader

Veterans Health Administration; Ocala (FL); On-site; USD 53,000 - 69,000; Full time

Benefits offered by this job

Paid time off (37-50 days/year)

Parental leave

Child care subsidy

Federal retirement plan

Job summary

Veterans Health Administration, Department of Veterans Affairs, Ocala, FL, seeks a Lead Medical Support Assistant to supervise MSAs within Medical Administration Service. The role focuses on scheduling coordination, workload balance, and staff guidance in a clinical operations setting.

Responsibilities include supervising scheduling accuracy, training staff, maintaining schedules, and solving day-to-day workflow issues while ensuring VA policies and access management requirements are met.

Qualifications

• Experience scheduling in a medical setting preferred.
• Ability to monitor workload and coverage to ensure timely completion of tasks.
• Knowledge of VA scheduling policies and access management requirements.
• Strong attention to quality and compliance with policies.

Responsibilities

• Distributes and balances workload among MSA staff to ensure timely completion of assignments.
• Provides guidance, orientation, and on-the-job training to new and current MSA staff.
• Creates and maintains employee work schedules and assists with organizing workflow.

Skills

Scheduling

Workload management

Training

Liaison

Tools

Electronic Medical Records

Scheduling Systems

Databases

Reporting Systems

Job description

Veterans Health Administration, Department of Veterans Affairs, Ocala, FL, seeks a Lead Medical Support Assistant to supervise MSAs within Medical Administration Service. The role focuses on scheduling coordination, workload balance, and staff guidance in a clinical operations setting.

Responsibilities include supervising scheduling accuracy, training staff, maintaining schedules, and solving day-to-day workflow issues while ensuring VA policies and access management requirements are met.