Lead Medical Support Assistant

Veterans Health Administration

Cleveland (OH)

On-site

USD 41,000 - 68,000

Full time

47 hours ago

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Job summary

Veterans Health Administration, part of the Department of Veterans Affairs, is recruiting for a Lead Medical Support Assistant in Cleveland, OH. The role supports the Patient Transfer Center within PCAS, providing front-line patient contact and cross-disciplinary administrative services.

Responsibilities include scheduling accuracy, staff guidance, on-the-job training, and organizing work areas with rotating weekends and holidays.

Qualifications

Education recognized by the U.S. Department of Education for federal employment qualifications.

Responsibilities

Provide daily administrative support across interdisciplinary settings.
Assist with complex and non-standard procedures.
Ensure accurate and timely scheduling of appointments.
Guide staff on policy changes and procedures; provide on-the-job training.
Organize work structure and serve as frontline contact with patients and staff; ensure coverage.

Job description

Department: Department of Veterans Affairs

The VA Northeast Ohio Healthcare System is recruiting for a Lead Medical Support Assistant. The Lead Medical Support Assistant will function in the Patient Transfer Center within Patient Care Administrative Service (PCAS).

Key Responsibilities

Duties include, but are not limited to, the following: Providing daily administrative support across interdisciplinary settings. Assisting with complex and non-standard procedures. Ensuring accurate and timely scheduling of appointments. Providing guidance to staff members to include changes in policies and procedures. Orienting and providing on the job training for new and current employees. Ensuring all training requirements are met.

Organizing the work structure of assigned areas. Acting as a frontline contact with patients and staff. Assuring coverage of all areas of responsibility. Work Schedule: 7:00 am to 3:30 pm, Monday through Friday. Rotating weekends and holidays. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: Lead Medical Support Assistant; 91465A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52688 – $68496/yr.

What is the application deadline?

Applications close on 2026-10-16.

Who is eligible to apply?

This position is open under the 'Fed Excepted' hiring path.