Lead Medical Support Assistant: Care Coordination

US-Department-of-Veterans-Affair; Cleveland (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

VA Northeast Ohio Healthcare System is seeking a Lead Medical Support Assistant to join the Patient Transfer Center within the Patient Care Administrative Service (PCAS). The role requires coordinating with the patient care team, managing appointment schedules, and participating in team meetings to optimize patient flow.

The position emphasizes advanced medical terminology knowledge, the use of multiple patient systems, and strong organizational and communication abilities to deliver courteous,

Qualifications

• Advanced knowledge of medical terminology and clinical flow processes.
• Ability to use patient systems across multiple clinics and settings.
• Strong organizational skills to prioritize and delegate tasks.

Responsibilities

• Coordinate with patient care team to review clinic appointment availability.
• Schedule, cancel, and reschedule patient appointments and/or consults.
• Participate in team huddles and meetings to manage patient care.
• Communicate with patients and staff in a courteous, professional manner.

Skills

Medical terminology

Clinical workflow knowledge

Patient scheduling systems

Organizational skills

Communication skills

Education

High school diploma or GED

Job description

VA Northeast Ohio Healthcare System is seeking a Lead Medical Support Assistant to join the Patient Transfer Center within the Patient Care Administrative Service (PCAS). The role requires coordinating with the patient care team, managing appointment schedules, and participating in team meetings to optimize patient flow.

The position emphasizes advanced medical terminology knowledge, the use of multiple patient systems, and strong organizational and communication abilities to deliver courteous,