Lead Medical Support Assistant — Telework-Eligible & Leadership

U.S. Department of Veterans Affairs; Las Cruces (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs at the El Paso VA Health Care Center seeks a Lead Medical Support Assistant to manage intake, lead daily operations, and supervise a team of MSAs across multiple clinics.

The role emphasizes accurate scheduling, patient data processing, and coordinating with interdisciplinary teams to support access to care. The incumbent will oversee staff development, ensure adherence to VA procedures, and handle high‑volume workflows while maintaining patient

Qualifications

• United States citizenship or VA policy eligibility for non-citizens.
• High school diploma or GED or equivalent certificate.
• English language proficiency in speaking and writing.
• GS-07 lead credentials and related qualification standards.
• Experience: one year at next lower grade or equivalent.

Responsibilities

• Monitors and assigns work, provides input on performance, and maintains workflow.
• Lead MSAs coverage across areas and collaborates with other leads.
• Ensure accurate and timely scheduling of appointments.
• Mentor staff, communicate policy changes, and promote professionalism.
• Address process issues and improve operations within area.

Skills

Medical terminology

Interdisciplinary coordination

Staff development and training

Customer service

Communication skills

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs at the El Paso VA Health Care Center seeks a Lead Medical Support Assistant to manage intake, lead daily operations, and supervise a team of MSAs across multiple clinics.

The role emphasizes accurate scheduling, patient data processing, and coordinating with interdisciplinary teams to support access to care. The incumbent will oversee staff development, ensure adherence to VA procedures, and handle high‑volume workflows while maintaining patient