Lead Medical Support Specialist — Scheduling & Care Coordination

U.S. Department of Veterans Affairs; Saint Cloud (MN); On-site; USD 48,000 - 64,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Lead Medical Support Assistant at the St. Cloud VA Health Care System.

The role provides advanced administrative support to clinical staff and Veterans, overseeing daily clerical functions for scheduling across Surgical & Specialty Care areas. The Lead MSA will supervise staff, assign work, ensure deadlines, and train new personnel while maintaining HIPAA compliance and efficient workflow.

Qualifications

• Citizenship and English proficiency required.
• Lead MSA duties include scheduling, staff supervision, and policy guidance.
• Experience in healthcare or VA systems preferred.
• Follows HIPAA and safety protocols; ensures accurate records.

Responsibilities

• Manage appointment scheduling, cancellations, rescheduling and no-show documentation.
• Act as liaison among Veterans, clinical staff and external agencies.
• Handle front desk duties and respond to inquiries via multiple systems.
• Maintain and secure medical records and verify demographic data.
• Coordinate pre-appointment requirements and monitor clinic schedules.
• Train new staff and assess workload; improve processes.
• Coordinate transfers and ensure timely documentation.
• Prepare reports, agendas and minutes for team meetings.

Skills

Communication

Organization

Staff development

Staffing management

Follow-up

Data review

Education

High school diploma / GED

Tools

VISTA CPRS

Job description

U.S. Department of Veterans Affairs is seeking a Lead Medical Support Assistant at the St. Cloud VA Health Care System.

The role provides advanced administrative support to clinical staff and Veterans, overseeing daily clerical functions for scheduling across Surgical & Specialty Care areas. The Lead MSA will supervise staff, assign work, ensure deadlines, and train new personnel while maintaining HIPAA compliance and efficient workflow.