LEAD MEDICAL SUPPORT ASSISTANT

Veterans Health Administration; Las Cruces (NM); Remote; USD 50,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Telework eligibility

Retirement benefits

Job summary

Veterans Health Administration at the El Paso VA Health Care Center seeks a Lead Medical Support Assistant to manage intake and indexing of health information and to interface with Vista and PC applications. The role leads MSAs, assigns work, and ensures timely appointment scheduling.

The incumbent mentors staff, communicates changes in policy, and maintains confidentiality while coordinating with clinicians and administrative teams to meet deadlines and maintain workflow.

Qualifications

• Education recognized by the U.S. Department of Education to qualify for federal employment.
• Transcript must be submitted with your application if basing qualifications on education.
• Foreign education requires a Certificate of Foreign Equivalency with transcript.

Responsibilities

• Monitors and assigns work, provides input on performance and maintains workflow.
• Schedule appointments accurately and ensure coverage of responsibilities.
• Mentor employees, enforce professional conduct, and address process issues.
• Communicate with physicians, case managers and staff while protecting confidential information.
• Coordinate with supervisors to meet local and VA-wide deadlines.

Skills

Leadership

Scheduling

Interpersonal skills

Policy knowledge

Confidentiality

Tools

Vista applications

PC applications

Job description

• Department: Department of Veterans Affairs

This is the Lead of the position. The incumbent serves as a Lead Medical Support Assistant the El Paso VA Health Care Center. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous Vista applications.

Key Responsibilities

Total Rewards of a Allied Health Professional Duties include but not limited to: Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assuring coverage of all areas of responsibility to include covering and collaborating with other lead MSAs to cover other areas of responsibility. Ensuring accurate and timely scheduling of appointments.

Providing guidance to staff members to include changes in policies and procedures Creating a positive work environment by being an example of professionalism, striving for success and mentoring employees to better morale. Reviewing and addressing process issues and improvements in the area of responsibility. Creating and maintaining employee work schedules based on mission need. Orienting and providing the most up to date on-the-job training for new and current employees.

Ensuring all training requirements for area of responsibility are met. Acting as liaison between MSA and staff in order to resolve day to day conflicts. Employee plans and organizes work with general assistance from the supervisor as to meet local and VA wide time frames to complete analysis requirements, reports, special assignments and only refers the nonroutine and high technical problems to his/her supervisor.

The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record and is responsible for maintaining the confidentiality of information obtained to carry out required duties. Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.

Work Schedule: Monday - Friday; 0745 - 1630 Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-Hoc Available Virtual: This is not a virtual position. Functional Statement #: 56775-F Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Important: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50460 – $65599/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-19.

Who is eligible to apply?

This position is open under the 'Public' hiring path.