Lead Medical Support Assistant

Veterans Health Administration; Jacksonville (NC); On-site; USD 56,000 - 73,000; Full time

Job summary

Veterans Health Administration is seeking a Lead Medical Support Assistant to coordinate Advanced MSA assignments, monitor daily workload, and ensure proper staffing across interdisciplinary clinics. The role requires implementing policies, training, and maintaining efficient appointment scheduling.

You will liaise between MSA staff and supervisors, adjust clinic access plans when needed, and process eligibility applications through Vista to the Health Eligibility Center.

Qualifications

• Education or degrees recognized by the U.S. Department of Education for federal employment.
• Foreign education requires a Certificate of Foreign Equivalency with transcript for credit.

Responsibilities

• Coordinate Advanced MSA assignments and workload across interdisciplinary units.
• Monitor workloads, assign work, and assure proper staffing coverage.
• Provide guidance on policies and procedures; organize staff schedules and training.
• Assist with clinic access contingency plans by adjusting appointment times and locations as needed.
• Enroll eligible VA healthcare beneficiaries by entering data into Vista and routing to the Health Eligibility Center.

Education

Education recognized by U.S. Department of Education

Job description

• Department: Department of Veterans Affairs

The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.

Key Responsibilities

The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.

Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts.

Position requires comprehensive working knowledge of VHA policy and, regulations related to the duties of the section, medical center memorandums, legal decisions, and state laws dealing with care and treatment of veterans and beneficiaries (admissions, discharges, scheduling, inpatient and outpatient policy, fee services, sharing Agreements, Tricare, Champ VA legal detention.

For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent(s) at least 25% of the time.

The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics.

The Lead MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

The Lead MSA will have the responsibility of performing the duties related to the Beneficiary Eligibility Program which includes enrolling those eligible for VA health care benefits by entering data from the Application for VA Healthcare into Vista where it is then transmitted to the national Health Eligibility Center (HEC) for eligibility determination.

Assuring all requests are processed in a timely manner and that they are reviewed and appropriate documentation completed before sending to HAS or Fiscal Service. The Lead MSA must assure that the requests entered by the MSA staff are reviewed by the Lead MSA or Supervisory MSA and if the requests are entered by the Lead MSA, they are reviewed by the Supervisory MSA or Supervisory Medical Administration Specialist/designated management staff.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: 8:00 AM - 4:30 PM Monday - Friday Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 00000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $56128 – $72968/yr.

What is the application deadline?

Applications close on 2026-10-08.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.