Lead Medical Support Assistant - Scheduling & Team Leadership

U.S. Department of Veterans Affairs

Madison (WI)

Sur place

USD 70 000 - 90 000

Plein temps

Il y a 8 heures

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Avantages offerts par ce poste

Paid Time Off

Parental Leave

Federal health insurance

Résumé du poste

The U.S. Department of Veterans Affairs (VA) is seeking a Supervisory Medical Support Assistant (MSA) to plan and direct scheduling and clerical support for MSAs in the Scheduling Support Section at the Madison VA Hospital and Clinics in Madison, WI, including selected Community Based Outpatient Clinics.

Responsibilities include daily oversight of subordinate staff, workload planning, complex problem resolution, and staff development.

Qualifications

High school diploma or equivalent required.
GS-08 level requires supervisory experience.
One year of experience leading MSAs or similar staff.
Advanced knowledge of managing patient support staff.
Ability to assign work, evaluate performance, and hire staff.
Strong customer service and interpersonal skills.

Responsabilités

Plan and direct scheduling and administrative support for Medical Support Assistants.
Provide daily oversight to subordinate staff and ensure effective workflow.
Evaluate subordinate staff and plan daily work schedules and assignments.
Resolve complex problems to ensure patient services are met.
Make final hiring decisions and conduct performance evaluations.
Manage fiscal matters and forecast resource needs.