Lead Medical Support Coordinator

U.S. Department of Veterans Affairs; Huntington (WV); On-site; USD 48,000 - 60,000; Full time

Job summary

The Lead Medical Support Assistant (MSA) at the U.S. Department of Veterans Affairs monitors and assigns work, provides input on performance, and resolves daily workplace issues to maintain efficient workflow across clinics.

Incumbent may be required to provide back-up coverage for lower level positions due to staffing shortages. Applicants may be referred while completing requirements, but cannot be hired until all requirements are met.

Qualifications

• High school diploma or equivalent required.
• English language proficiency in speaking and writing.
• One year of creditable experience at the GS-07 level or equivalent.

Responsibilities

• Monitor and assign work to staff.
• Provide input on performance and workflow efficiency.
• Resolve daily workplace issues to maintain clinic operations.
• Coordinate with the patient care team to manage appointment access.

Skills

Medical terminology

Clinical workflow

Interdisciplinary coordination

Prioritization & delegation

Staff development

Education

High school diploma or equivalent

Tools

Advanced patient systems

Scheduling systems

Job description

The Lead Medical Support Assistant (MSA) at the U.S. Department of Veterans Affairs monitors and assigns work, provides input on performance, and resolves daily workplace issues to maintain efficient workflow across clinics.

Incumbent may be required to provide back-up coverage for lower level positions due to staffing shortages. Applicants may be referred while completing requirements, but cannot be hired until all requirements are met.