Lead Medical Support & Scheduling Coordinator

U.S. Department of Veterans Affairs; Greenville (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off (13-26 days per year)

Federal health benefits

Retirement plan

Job summary

U.S. Department of Veterans Affairs in South Carolina seeks a Lead Medical Support Assistant (MSA) to support outpatient clinics across Columbia, Greenville, Sumter, and other VA sites.

Responsibilities include scheduling, patient data management, and coordinating with interdisciplinary teams to ensure timely care. The role emphasizes front-line patient contact, adherence to HIPAA, and workflow optimization within VA guidelines.

Qualifications

• U.S. citizenship requirement as per VA policy.
• English language proficiency for spoken and written communication.
• Grade level GS-07 criteria and KSAs must be demonstrated.
• Experience: One year of creditable experience or equivalent.
• Education: high school diploma or GED or equivalent.
• May qualify under Grandfathering Provision for current VA staff.

Responsibilities

• Schedule appointments per VHA directives, including cancellations and no-shows.
• Verify and update patient demographics and insurance data.
• Monitor ISS/CPRS workflows and sign off on notes daily.
• Ensure completion of patient encounters by end of business day.
• Track consults and returns to clinic orders and coordinate with providers.
• Provide feedback to providers for scheduling needs and follow-up.
• Extract medical information from electronic records for education purposes.

Skills

Medical terminology

Interdisciplinary coordination

System navigation (ISS)

Patient data management

Staff training & development

Workflow prioritization

Customer service orientation

Education

High school diploma or GED

Tools

ICB Web

Integrated Scheduling Solutions (ISS)

CPRS

Vet Link

Job description

U.S. Department of Veterans Affairs in South Carolina seeks a Lead Medical Support Assistant (MSA) to support outpatient clinics across Columbia, Greenville, Sumter, and other VA sites.

Responsibilities include scheduling, patient data management, and coordinating with interdisciplinary teams to ensure timely care. The role emphasizes front-line patient contact, adherence to HIPAA, and workflow optimization within VA guidelines.