Lead Medical Scheduling & Care Coordination

U.S. Department of Veterans Affairs; Battle Creek (MI); On-site; USD 58,000 - 75,000; Full time

Job summary

The Lead Medical Support Assistant (MSA) at the Department of Veterans Affairs leads workload planning and staff supervision to keep clinics running smoothly in Battle Creek. You will oversee daily scheduling, staff assignments, and ensure timely access to care for patients.

Responsibilities include monitoring training records, identifying training needs for AMSAs, and acting as a liaison among AMSAs, patients, and clinicians to resolve issues and ensure quality service on a Monday–Friday

Qualifications

• Experience coordinating scheduling and staffing in a healthcare setting.
• Ability to interpret training records and identify training needs.
• Experience supporting AMSAs and interdisciplinary care teams.

Responsibilities

• Daily workload assessments and workflow assignments.
• Ensure proper staffing coverage and accurate appointment scheduling.
• Train and orient staff; resolve day-to-day conflicts.
• Collaborate with interdisciplinary teams to support access to care.

Skills

Scheduling

Staff guidance

Training coordination

Interdisciplinary teamwork

Customer service

Job description

The Lead Medical Support Assistant (MSA) at the Department of Veterans Affairs leads workload planning and staff supervision to keep clinics running smoothly in Battle Creek. You will oversee daily scheduling, staff assignments, and ensure timely access to care for patients.

Responsibilities include monitoring training records, identifying training needs for AMSAs, and acting as a liaison among AMSAs, patients, and clinicians to resolve issues and ensure quality service on a Monday–Friday