Lead Medical Support Assistant: Care Coordination & Scheduling

U.S. Department of Veterans Affairs; Minneapolis (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Lead Medical Support Assistant (GS-7) to coordinate interdisciplinary care in the Minneapolis facility. The role focuses on scheduling, workflow management, and staff coordination across multiple clinics and services.

The incumbent will guide Advanced MSA staff, manage workload priorities, and ensure smooth patient access to care. Strong medical terminology knowledge and organizational skills are essential.

Qualifications

• Advanced knowledge of medical terminology and clinical flow processes.
• Ability to communicate effectively with a variety of care team members.
• Demonstrated ability to organize work, set priorities and delegate tasks.

Responsibilities

• Coordinate daily workload and staffing coverage for MSAs.
• Schedule appointments accurately across multiple clinics and services.
• Act as liaison among staff, patients, and interdisciplinary teams to resolve issues.

Skills

Advanced medical terminology

Clinical flow coordination

Staff training

Communication

Interdisciplinary collaboration

Education

High school diploma / GED

Job description

U.S. Department of Veterans Affairs is seeking a Lead Medical Support Assistant (GS-7) to coordinate interdisciplinary care in the Minneapolis facility. The role focuses on scheduling, workflow management, and staff coordination across multiple clinics and services.

The incumbent will guide Advanced MSA staff, manage workload priorities, and ensure smooth patient access to care. Strong medical terminology knowledge and organizational skills are essential.