Senior Medical Support Administrator

US-Department-of-Veterans-Affair; Jacksboro (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Supervisory Medical Support Assistant (Supervisory MSA) at LaFolette Clinic to support multiple clinics within an inter‑professional healthcare team.

The role includes coordinating clinic schedules, reviewing patient information, processing secure messages, and leading the care team to ensure timely, quality patient care. Qualifications follow the VA standard for GS‑7 level employment.

Qualifications

• Must document experience with duties, including job title, duties, dates and weekly hours.

Responsibilities

• Coordinate with the patient care team to review clinic appointment availability and adjust schedules as needed.
• Process incoming patient secure messages through online portals and coordinate with care team.
• Participate in team huddles/meetings to plan, problem solve, and follow up with patient care.
• Enter information into the electronic medical record and verify readiness for visits/procedures.

Skills

Supervisory duties

Customer service

Team collaboration

Communication

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs seeks a Supervisory Medical Support Assistant (Supervisory MSA) at LaFolette Clinic to support multiple clinics within an inter‑professional healthcare team.

The role includes coordinating clinic schedules, reviewing patient information, processing secure messages, and leading the care team to ensure timely, quality patient care. Qualifications follow the VA standard for GS‑7 level employment.