Medical Scheduling & Support Specialist

US-Department-of-Veterans-Affair; Indianapolis (IN); On-site; USD 42,000 - 48,000; Full time

Job summary

The U.S. Department of Veterans Affairs Medical Center is seeking a Medical Support Assistant (GS-5) in the Business Office. The role provides clerical and administrative support to physicians, nurses, and other clinical staff, and may work in the Call Center, Urgent Care, or multidisciplinary teams as needed.

Applicants must meet basic requirements (US citizenship and a high school diploma or equivalent). The KSAs emphasize medical terminology, customer service, EHR data entry, appointment

Qualifications

• Experience with medical terminology to understand diagnoses and procedures.
• Excellent customer service skills to resolve patient concerns.
• Ability to enter, modify, and retrieve sensitive patient information in electronic health records.
• Experience scheduling medical appointments in a clinical setting.
• Ability to work independently across a wide range of duties.
• Strong professional communication with internal and external customers.

Responsibilities

• Perform clerical and administrative duties to support physicians and nursing staff.
• Input and retrieve patient data in electronic health records and scheduling systems.
• Schedule and coordinate medical appointments in a clinical setting.

Skills

Medical terminology

Customer service

EHR data entry

Scheduling appointments

Independent work

Professional communication

Education

High school diploma / GED

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

The U.S. Department of Veterans Affairs Medical Center is seeking a Medical Support Assistant (GS-5) in the Business Office. The role provides clerical and administrative support to physicians, nurses, and other clinical staff, and may work in the Call Center, Urgent Care, or multidisciplinary teams as needed.

Applicants must meet basic requirements (US citizenship and a high school diploma or equivalent). The KSAs emphasize medical terminology, customer service, EHR data entry, appointment