Advanced Medical Support Assistant: Scheduling & Care

US-Department-of-Veterans-Affair; Bonham (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

US Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) at GS-6 level to provide specialized administrative support across PM&R programs. You will manage appointments, verify patient details, and coordinate care with interdisciplinary teams to ensure timely, patient-centered access to services.

Applicants should have a high school diploma or equivalent, with strong communication and data management skills, and the ability to work in a team-oriented, fast-paced environment

Qualifications

• Advanced knowledge of the health care process and access to care.
• Ability to collaborate with clinicians across disciplines.
• Strong understanding of medical terminology and patient data.
• Proven ability to set priorities and manage deadlines.
• Excellent written and electronic communication with stakeholders.

Responsibilities

• Schedule and manage patient appointments and consults.
• Verify demographics and insurance information at check-in.
• Coordinate transfers and determine appointment type by eligibility.
• Maintain and update patient records and ensure data accuracy.
• Support team with communications and follow-up care plans.

Skills

Healthcare process knowledge

Interdisciplinary collaboration

Medical terminology

Prioritization and organization

Communication (written)

Education

High school diploma or GED

Job description

US Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) at GS-6 level to provide specialized administrative support across PM&R programs. You will manage appointments, verify patient details, and coordinate care with interdisciplinary teams to ensure timely, patient-centered access to services.

Applicants should have a high school diploma or equivalent, with strong communication and data management skills, and the ability to work in a team-oriented, fast-paced environment