Lead Medical Support Assistant

Veterans Health Administration; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

The University Drive Pittsburgh VA Medical Center, Pittsburgh, PA, seeks a Lead Medical Support Assistant GS-7 in Surgical Care to provide advanced administrative support for outpatient visits, care, and treatments within an interdisciplinary team.

Applicants must meet VA criteria and may be referred while meeting education/licensure requirements; the role emphasizes clinic scheduling, communication, and staff guidance within a patient-centered care delivery model.

Qualifications

• Must possess high school diploma or GED or equivalent proficiency certificate.
• Proficiency in spoken and written English per regulatory requirements.
• Demonstrated knowledge of medical terminology and clinic flow processes.

Skills

Advanced medical terminology

Interdisciplinary coordination

Work prioritization

Staff development & training

Clear communication

Workflow management

Education

High school diploma or GED

Tools

VA patient systems

Job description

The University Drive Pittsburgh VA Medical Center, Pittsburgh, PA, is recruiting for a Lead Medical Support Assistant position in Surgical Care. The Lead MSA provides support across a variety of administrative functions related to Veterans' outpatient visits, care, and treatments.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. English Language Proficiency: Candidates must be proficient in spoke and written English in accordance with 38 USC § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Lead Medical Support Assistant GS-7: In addition to the basic requirements, you must meet the specialized experience for the grade: Preferred Experience: One year of experience equivalent to the GS-6 grade level: The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and [makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). AND Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development an training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is GS-7. Physical Requirements: See VA Handbook 5019.