Lead Medical Support Assistant

US-Department-of-Veterans-Affair; Saint Cloud (MN); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

The St. Cloud VA Health Care System is seeking a Lead Medical Support Assistant (GS-6) to provide advanced administrative support to clinical staff and Veterans, and to oversee the daily clerical scheduling across Surgical & Specialty Care areas.

The role emphasizes leading a team, managing workflow, and ensuring timely appointment scheduling in compliance with VA policies. Applicants must be U.S. citizens, possess a high school diploma or GED, and demonstrate proficient English skills.

Competenze

• US citizen required by basic VA eligibility rules.
• No experience required for this Lead MSA GS-6.
• High school diploma or GED or equivalent is required.
• English language proficiency in spoken and written form is required.

Mansioni

• Lead assignments include scheduling coordination across Surgical & Specialty Care areas.
• Answer questions for lower graded staff and provide guidance on policies and procedures.
• Monitor and balance workload to ensure timely and accurate scheduling of appointments.
• Organize work, set priorities, and delegate tasks to meet deadlines.
• Review data and ensure reports are complete and accurate.

Conoscenze

Communication

Organization

Staff training

Staffing coordination

Data reporting

Formazione

High school diploma or GED

Descrizione del lavoro

This position is located within the Surgical & Specialty Care ICC at the St. Cloud VA Health Care System. This position will provide advanced administrative support to clinical staff members and Veterans, in addition to overseeing the daily clerical functions of the scheduling of all Surgical & Specialty Care areas. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience: No experience required.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

GRADE REQUIREMENTS:

Lead Medical Support Assistant GS-6

Experience:

One year of creditable experience equivalent to the next lower grade.

Assignment: For all Lead assignments the Lead MSA must spend at least 25% or more of their time performing lead duties. The Lead MSA is responsible for answering questions for lower graded staff relating to health care services in an inpatient or outpatient setting. The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as a liaison between MSA and staff to resolve day to day conflicts.

Demonstrated Knowledge, Skills, and Abilities:

1. Skill in communicating with individuals to obtain the desired effect, ensuring compliance with established policies and regulations.
2. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
3. Ability to provide staff development and training.
4. Ability to manage staffing requirements, manage priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work.
5. Ability to review and monitor data to ensure all reports are complete and accurate.

Preferred Experience:

Experience in scheduling and knowledge of Medical Terminology.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06.

Physical Requirements:

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.