Lead Medical Support Assistant, Outpatient Services

U.S. Department of Veterans Affairs; Montrose (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Lead Medical Support Assistant for Outpatient Services. The role requires initiative in routine tasks and escalation for deviations or unfamiliar issues to supervision.

The incumbent will lead scheduling and clerical activities across clinics, ensuring accuracy and patient readiness, while training staff and maintaining VA process compliance. The position involves extensive use of VA scheduling software and patient data systems, with a focus on

Qualifications

• Lead MSA role requires knowledge of medical terminology and clinic flow processes.
• Experience coordinating with interdisciplinary care teams and scheduling.
• Ability to use multiple patient systems in a multi-clinic setting.
• Ability to organize, prioritize, and delegate tasks to meet deadlines.
• Ability to train and develop staff and manage workflow priorities.

Responsibilities

• Schedule patient care for clinical programs at the VA Medical Center.
• Provide educational sessions to train new clerical staff.
• Ensure readiness for patient visits by following VA policies and processes.
• Monitor clinic access to care and ICB usage for timely insurance collection.
• Stay updated on regulations, directives, software patches, and processes.
• Assist with EARR cleanup and clinic profile management.
• Screen calls and provide information per privacy rules and clinic processes.
• Prepare correspondence and memos as needed.
• Stock basic office supplies for clinical/administrative areas.
• Enter vets seeking emergent/urgent care and schedule appointments accurately.
• Pre-register veterans prior to scheduled appointments via call lists.
• Update patient demographics and communicate with patients appropriately.
• Ensure correct VA forms are used and regulations followed.
• Identify education and training needs of staff and evaluate scheduling practices.
• Orient and train new/current employees; adjust workflow as needed.
• Maintain a professional front-line role and ensure quality perception of healthcare services.

Skills

Advanced medical terminology

Interdisciplinary coordination

Staff development

Workflow management

Customer service

Education

High school diploma / GED

Tools

BMS

VISTA

VSE

CPRS

Vetlink

Kiosk

HealtheConnections

ISS

VAR

MHV

VSSC

Job description

U.S. Department of Veterans Affairs is seeking a Lead Medical Support Assistant for Outpatient Services. The role requires initiative in routine tasks and escalation for deviations or unfamiliar issues to supervision.

The incumbent will lead scheduling and clerical activities across clinics, ensuring accuracy and patient readiness, while training staff and maintaining VA process compliance. The position involves extensive use of VA scheduling software and patient data systems, with a focus on