Outpatient Medical Support Lead

Veterans Health Administration; Montrose (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

Veterans Health Administration seeks a Lead Medical Support Assistant for Outpatient Services. The role requires initiative, independent work on recurring tasks, and escalation to supervision for deviations or unfamiliar issues.

Basic requirements include US citizenship and a high school diploma or equivalent. GS-07 level with potential transition from GS-05 is noted; strong knowledge of medical terminology and clinic workflows is essential. English proficiency required.

Qualifications

• Advanced knowledge of medical terminology and clinic flow processes.
• Ability to use patient systems to support multiple clinics.
• Strong organizational skills to set priorities and delegate tasks.
• Experience in staff development and training activities.
• Ability to manage staffing and workflow priorities across clinics.

Responsibilities

• Lead Medical Support Assistant for Outpatient Services.
• Refer deviations and unfamiliar situations to supervisor for guidance.
• Coordinate with interdisciplinary care teams to ensure access to care.

Skills

Advanced medical terminology

Interdisciplinary coordination

Patient systems proficiency

Workload prioritization

Staff development & training

Education

High school diploma / GED

Tools

Patient information systems

Job description

Veterans Health Administration seeks a Lead Medical Support Assistant for Outpatient Services. The role requires initiative, independent work on recurring tasks, and escalation to supervision for deviations or unfamiliar issues.

Basic requirements include US citizenship and a high school diploma or equivalent. GS-07 level with potential transition from GS-05 is noted; strong knowledge of medical terminology and clinic workflows is essential. English proficiency required.