Advanced Medical Support & Clinic Scheduling Specialist

U.S. Department of Veterans Affairs; Spirit Lake (IA); On-site; USD 42,000 - 66,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) to provide medical administrative support in outpatient clinics.

You will manage appointments, coordinate information between clinicians, patients, and caregivers, and support day-to-day clinic operations. The role requires strong knowledge of medical terminology, effective communication, and the ability to operate electronic health records and scheduling systems.

Qualifications

• All qualifying experience must be clearly described in the application package; no assumptions.
• Demonstrate knowledge of medical terminology and patient coordination in a clinic setting.
• Ability to operate computerized programs and scheduling systems and protect patient information.

Responsibilities

• Maintain appointment schedules for one or more outpatient clinics and communicate with patients and staff.
• Provide receptionist, customer service, and administrative support to the clinical team.
• Handle patient data entry, insurance verification, and disposition of messages and orders.
• Coordinate with the patient care team to review clinic availability and adjust schedules as needed.
• Participate in team huddles and meetings to plan, problem solve, and follow up with patient care.

Skills

Medical terminology

Customer service

Scheduling

Electronic health records

Data entry

Communication

Education

High School diploma or GED

Job description

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) to provide medical administrative support in outpatient clinics.

You will manage appointments, coordinate information between clinicians, patients, and caregivers, and support day-to-day clinic operations. The role requires strong knowledge of medical terminology, effective communication, and the ability to operate electronic health records and scheduling systems.