Advanced Medical Support & Scheduling Specialist

U.S. Department of Veterans Affairs; Ventura (CA); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

U.S. Department of Veterans Affairs is seeking two Advanced Medical Support Assistants for the Ventura Outpatient Clinics within the Greater Los Angeles VA Health Care System.

The role focuses on delivering proactive patient support, scheduling appointments, and handling inquiries to ensure timely care. Responsibilities include coordinating clinic operations, using health systems software, and maintaining accurate patient records while delivering courteous, responsive customer service to

Qualificações

• Six months of clerical, office, or customer service experience.
• English language proficiency as required by VA policy.
• Education or experience sufficient for entry-level qualification.

Responsabilidades

• Coordinate information and actions related to patient care and services.
• Schedule patient appointments for treatment according to policy.
• Answer multiline phone systems and retrieve voicemails to determine actions.
• Interview patients for appointments and refer to specialty clinics as needed.
• Provide information to resolve patient complaints and assist with customer inquiries.

Conhecimentos

Customer service

Scheduling

Computer proficiency

Formação académica

One year above high school

Descrição da oferta de emprego

U.S. Department of Veterans Affairs is seeking two Advanced Medical Support Assistants for the Ventura Outpatient Clinics within the Greater Los Angeles VA Health Care System.

The role focuses on delivering proactive patient support, scheduling appointments, and handling inquiries to ensure timely care. Responsibilities include coordinating clinic operations, using health systems software, and maintaining accurate patient records while delivering courteous, responsive customer service to