Lead Medical Support Assistant: Clinic Access Lead

Veterans Health Administration; Viera (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

The Orlando VA Healthcare System seeks a Lead Medical Support Assistant for the Outpatient and Community Based Outpatient Clinics within the Health Administration Service. The Lead MSA coordinates Advanced MSA assignments, manages daily workload, and ensures staffing coverage across interdisciplinary teams.

Responsibilities include scheduling across clinics, guiding staff on policy changes, maintaining employee schedules, and liaising with patients and care teams to resolve day-to-day issues.

Qualifications

• US citizenship required.
• English language proficiency.
• Six months clerical or administrative experience or equivalent education.
• One year above high school or equivalent education required.

Responsibilities

• Coordinate Advanced MSA assignments and workflow across interdisciplinary units.
• Schedule appointments and manage daily workload; ensure staffing coverage.
• Provide guidance to staff on changes in policies and procedures; maintain schedules.
• Act as liaison among MSAs, patients, and care team to resolve day-to-day conflicts.

Skills

MSA experience

Clerical experience

Communication skills

English proficiency

Education

One year above high school

Job description

The Orlando VA Healthcare System seeks a Lead Medical Support Assistant for the Outpatient and Community Based Outpatient Clinics within the Health Administration Service. The Lead MSA coordinates Advanced MSA assignments, manages daily workload, and ensures staffing coverage across interdisciplinary teams.

Responsibilities include scheduling across clinics, guiding staff on policy changes, maintaining employee schedules, and liaising with patients and care teams to resolve day-to-day issues.