Healthcare Front Desk Lead: Patient Experience & Ops

Humana Inc; DeLand (FL); On-site; USD 39,000 - 49,000; Full time

Job summary

Humana Inc. is seeking a Lead Receptionist to manage the front desk, greet patients, schedule visits, and maintain patient records at a Florida-based facility. The role includes EMR/CRM usage, billing support, and coordinating with medical staff to improve schedules.

The position requires healthcare reception experience, knowledge of medical terminology, and strong customer service. It offers a standard 40-hour work week and eligible bonus opportunities.

Qualifications

• High School Diploma or GED.
• 1+ year of medical reception experience.
• Value-based care model experience.
• Knowledge of Medical Terminology.
• Experience with EMR Systems (Electronic Medical Records).
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Greet patients and visitors both in person and over the phone.
• Schedule appointments, manage calendars, and coordinate with medical staff.
• Update patient records in EMR/CRM with accuracy and confidentiality.
• Handle billing and collect copays when applicable.
• Answer inquiries and provide general information to patients.
• Keep the reception area tidy, sanitized, and stocked with materials.
• Assist with administrative tasks and center operations as needed.
• Lead receptionist team as SME and train staff; may travel to other centers.
• Address and resolve patient or staff issues and escalations.

Skills

Medical reception

Value-based care

Medical terminology

EMR systems

Customer service

Phone etiquette

Team player

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

MS Access

Job description

Humana Inc. is seeking a Lead Receptionist to manage the front desk, greet patients, schedule visits, and maintain patient records at a Florida-based facility. The role includes EMR/CRM usage, billing support, and coordinating with medical staff to improve schedules.

The position requires healthcare reception experience, knowledge of medical terminology, and strong customer service. It offers a standard 40-hour work week and eligible bonus opportunities.