Lead Mailroom & Operations Specialist

SPS North America; Bellevue (WA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefits

Job summary

SPS North America is seeking a Lead Mailroom Associate in Bellevue, WA to coordinate and execute mailroom operations with a hands-on leadership approach. The role includes guiding team members, ensuring accuracy and efficiency, and supporting related workplace services as needed.

The ideal candidate will have strong operational knowledge, initiative, and exceptional customer service skills, leading by example and maintaining service excellence in daily operations.

Qualifications

• High school diploma or equivalent required.
• Three or more years of prior work experience preferred.
• Experience in mailroom operations, shipping and receiving, distribution, warehouse operations, office services, or related customer service environment preferred.
• Prior experience serving as a lead, senior associate, trainer, or operational resource to other team members preferred.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Basic computer proficiency, including Microsoft Office applications and the ability to learn computer-based systems.

Responsibilities

• Perform and coordinate daily mailroom activities including receiving, sorting, processing, tracking, and distributing mail and packages.
• Coordinate outgoing mail and shipping transactions, ensuring items are properly prepared and shipped within timelines.
• Provide day-to-day guidance and direction to Mailroom Associates.
• Monitor service levels and help ensure client expectations and performance standards are met.
• Assist management with operational reporting and daily activity logs.

Skills

Leadership

Customer service

Communication

Team coordination

Education

High school diploma or equivalent

Tools

MS Office

Job description

SPS North America is seeking a Lead Mailroom Associate in Bellevue, WA to coordinate and execute mailroom operations with a hands-on leadership approach. The role includes guiding team members, ensuring accuracy and efficiency, and supporting related workplace services as needed.

The ideal candidate will have strong operational knowledge, initiative, and exceptional customer service skills, leading by example and maintaining service excellence in daily operations.