Mailroom Operations Lead & Workplace Services

SPS; Bellevue (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

SPS is seeking a Lead Mailroom Associate in Bellevue, WA to manage daily mailroom operations, supervise a small team, and coordinate shipping and receiving tasks. You will ensure accuracy, security, and timely delivery while maintaining high service standards.

The role requires hands-on work, strong communication, and the ability to liaise with client representatives and management to optimize workflow and client satisfaction.

Qualifications

• High school diploma or equivalent required.
• 3+ years in mailroom, shipping/receiving, or related operations preferred.
• Experience leading or mentoring team members preferred.
• Strong organizational and communication skills; ability to manage multiple priorities.

Responsibilities

• Perform and coordinate daily mailroom activities, including receiving, sorting, and distributing mail and packages.
• Coordinate outgoing mail and shipping, ensuring timely processing and labeling.
• Provide day-to-day guidance to Mailroom Associates and balance workloads.
• Maintain records of mail activity and monitor equipment and supplies.
• Assist with onboarding and cross-training of team members; uphold SOPs.

Skills

Operational leadership

Customer service

Communication

Organization

Team coaching

Problem solving

Education

High school diploma

Tools

Mailroom equipment

Microsoft Office

Printers & scanners

Job description

SPS is seeking a Lead Mailroom Associate in Bellevue, WA to manage daily mailroom operations, supervise a small team, and coordinate shipping and receiving tasks. You will ensure accuracy, security, and timely delivery while maintaining high service standards.

The role requires hands-on work, strong communication, and the ability to liaise with client representatives and management to optimize workflow and client satisfaction.