Lead Mailroom & Client Services Leader (On-site)

SPS; Draper (UT); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Job summary

SPS in Draper, Utah seeks a Lead Mailroom Associate to oversee mail, shipping/receiving, and client services onsite. You will lead the team under supervision, ensure timely processing of inbound/outbound mail, and maintain professional service.

Responsibilities include training, relaying policies, coordinating tasks, and building relationships with employees and internal teams, while ensuring accuracy of records and efficient delivery.

Qualifications

• High School Diploma or equivalent required.
• 2+ years prior work experience preferred.
• 1+ year of lead experience preferred, or the equivalent of professional experiences.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.
• Maintains records of receipt, mailing dates, and other required information.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Submit work orders for certain requests.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor and replenishing and orders accordingly.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.
• Assigns tasks to team members.
• Determines the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicates clear instructions to team members.
• Creates and distribute reports to update the company on the team’s progress.
• Works in conjunction of supervisor to determine day-to-day operational needs at site.

Skills

Customer Service

Communication

MS Office Suite

Shipping/Receiving

Team Leadership

Multitasking

Education

High School Diploma

Tools

MFD equipment

Job description

SPS in Draper, Utah seeks a Lead Mailroom Associate to oversee mail, shipping/receiving, and client services onsite. You will lead the team under supervision, ensure timely processing of inbound/outbound mail, and maintain professional service.

Responsibilities include training, relaying policies, coordinating tasks, and building relationships with employees and internal teams, while ensuring accuracy of records and efficient delivery.