Lead Luxury Retail Associate

TUMI; Sarasota (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid time off

Employee Discount

401(k) with company match

Medical and dental insurance

Vision insurance

Life Insurance

Job summary

TUMI is seeking an Associate Manager in our retail team to create an exceptional client experience that reflects the brand ethos. You will build and maintain strong client relationships while driving sales and delivering world-class service across luxury fashion and travel goods.

The role emphasizes coaching, training, and leadership within a dynamic store environment, with opportunities for growth as you contribute to sales, KPI targets, client awareness, and overall brand growth.

Qualifications

• Retail sales and client service experience, preferably luxury.
• Ability to lead by example and coach others.
• Strong time management and communication skills.
• Flexible availability for nights, weekends, mornings and holidays.
• Integrity with a collaborative, feedback-friendly mindset.
• Ability to operate in a fast-paced retail environment and handle physical tasks.

Responsibilities

• Meet and exceed personal sales and KPI metrics.
• Lead store team with initiative, planning and prioritization.
• Develop team through coaching and training activities.
• Provide clear feedback and foster a 360-degree coaching culture.
• Communicate effectively with colleagues and customers.
• Ensure compliance with company policies and payroll accuracy.
• Maintain visual merchandising and deliver superior client experiences.

Skills

Sales experience

Client service

Leadership

Time management

Integrity

Flexible schedule

Communication

Collaboration

Ability to lead by example

Physical stamina

Job description

TUMI is seeking an Associate Manager in our retail team to create an exceptional client experience that reflects the brand ethos. You will build and maintain strong client relationships while driving sales and delivering world-class service across luxury fashion and travel goods.

The role emphasizes coaching, training, and leadership within a dynamic store environment, with opportunities for growth as you contribute to sales, KPI targets, client awareness, and overall brand growth.