Luxury Retail Associate Manager — Client Experience

TUMI; Sarasota (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Sick time

Employee Assistance Program (EAP)

401(k) with company match

Incentive program eligibility

Job summary

TUMI is seeking an Associate Manager to lead client experience in our luxury retail environment. You will build strong relationships, drive sales, and reflect the brand ethos through world-class service.

The role emphasizes initiative, training, and development, with responsibilities across client engagement, visual standards, and per store metrics. Flexible availability for nights/weekends is expected; growth opportunities are available.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and openness to feedback.
• Retail team activities include standing, moving, lifting boxes up to 30 pounds, and using a ladder.
• Strong sales and client experience, preferably in the luxury market.
• Proven success in meeting sales goals and KPI targets.
• Flexible availability for nights, weekends, mornings and holidays.

Responsibilities

• Create a client experience that reflects the TUMI ethos and drives sales through outstanding service.
• Build and maintain strong client relationships and develop client awareness.
• Meet and exceed personal sales and KPI goals (conversion, DPT, UPT, Client Data Capture).
• Demonstrate initiative, plan strategically, and champion change while maintaining high standards.
• Provide training and coaching to store associates and support store manager with development.
• Collaborate effectively with the team and uphold ethical conduct.

Skills

Client service

Sales focus

Communication

Leadership

Time management

Team collaboration

Job description

TUMI is seeking an Associate Manager to lead client experience in our luxury retail environment. You will build strong relationships, drive sales, and reflect the brand ethos through world-class service.

The role emphasizes initiative, training, and development, with responsibilities across client engagement, visual standards, and per store metrics. Flexible availability for nights/weekends is expected; growth opportunities are available.