Lead Leasing & Service Supervisor - Luxury Apartment Living

XCORP AvalonBay Communities Inc.; Pine Brook (NJ); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Competitive benefits package

Housing discounts

Job summary

Vivmark Residential in Pine Brook, NJ is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and implement a best-in-class sales and marketing strategy while ensuring outstanding resident experiences.

You will support the Community Manager, coach leasing consultants, manage leads, and help maximize revenue while providing superior service and maintaining fair housing compliance.

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required
• Bachelor’s degree preferred

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

Skills

Multifamily experience

Supervisory experience

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Vivmark Residential in Pine Brook, NJ is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and implement a best-in-class sales and marketing strategy while ensuring outstanding resident experiences.

You will support the Community Manager, coach leasing consultants, manage leads, and help maximize revenue while providing superior service and maintaining fair housing compliance.