Apartment Leasing & Guest Services Leader

AvalonBay Communities, Inc.; Pine Brook (NJ); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Team member housing discounts

Job summary

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) in Pine Brook, NJ to lead a dynamic leasing team and drive luxury living experiences. You will assist the Community Manager, coach leasing consultants, and ensure top-tier customer service across the community.

The role requires multifamily or related experience, supervisory skills, and strong proficiency in administrative software. A high school diploma is required, with a bachelor’s degree preferred.

Qualifications

• 1-3 years of multifamily or related experience in a hotel, retail or restaurant environment.
• 1+ years of supervisory or training experience.
• High school diploma or GED; Bachelor's degree preferred.
• Proficiency in using administrative software and Microsoft Office Suite.

Responsibilities

• Assist in determining community sales goals and help motivate leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns promptly to maintain high customer loyalty and satisfaction.
• Assist in development and monitoring of programs to maximise revenue, control expenses, and improve customer experience.
• Support residents during move-in, renewals, move-out and transfers.
• Plan and execute resident activities and events to foster positive community connections.

Skills

Leadership

Coaching

Administrative software

Microsoft Office

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) in Pine Brook, NJ to lead a dynamic leasing team and drive luxury living experiences. You will assist the Community Manager, coach leasing consultants, and ensure top-tier customer service across the community.

The role requires multifamily or related experience, supervisory skills, and strong proficiency in administrative software. A high school diploma is required, with a bachelor’s degree preferred.