Lead Last Mile Operations — Dispatch & Team Leadership

RXO, Inc.; Richmond (VA); On-site; USD 30,000 - 32,000; Full time

Job summary

RXO is a leading transportation solutions provider delivering efficient home delivery services across North America. The Lead, Operations in Last Mile role coordinates with site leadership to support daily operations and drive performance in a fast-paced environment.

The position emphasizes teamwork, leadership, and problem solving, with hourly compensation of $22-$23 and potential bonuses. Candidates will manage dispatch, improve routes, and train team members to meet safety and quality

Qualifications

• 4 years of experience in operations.
• 2 years in logistics or transportation.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership skills.
• Able to lift up to 50 lbs.

Responsibilities

• Foster teamwork and support a group of associates to improve process efficiency.
• Use metrics to identify improvements and create action plans.
• Train material handlers to meet safety, quality, and productivity goals.
• Maintain positive relations with warehouse, carriers, and drivers.
• Dispatch contract carriers and resolve day-to-day issues.
• Collaborate with the Operations Manager to optimize routes.
• Develop carriers, dispatchers and warehouse staff to exceed customer expectations.

Skills

Leadership

Communication

Teamwork

Interpersonal skills

Training

Tools

Microsoft Office

Job description

RXO is a leading transportation solutions provider delivering efficient home delivery services across North America. The Lead, Operations in Last Mile role coordinates with site leadership to support daily operations and drive performance in a fast-paced environment.

The position emphasizes teamwork, leadership, and problem solving, with hourly compensation of $22-$23 and potential bonuses. Candidates will manage dispatch, improve routes, and train team members to meet safety and quality