Last Mile Operations Lead - Dispatch & Team Leadership

RXO, Inc.; Avondale (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with company match

Paid time off and holidays

Career development programs

Job summary

RXO, Inc. is seeking a Lead, Operations in Last Mile to coordinate with site leadership and support home delivery services. The role focuses on day-to-day operations, team leadership, and continuous improvement across the last-mile network.

You will lead 15–20 warehouse material handlers, drive performance using metrics, and partner with carriers to ensure safe, efficient deliveries while advancing operational goals.

Qualifications

• 4 years of experience in operations.
• 2 years of experience in logistics or transportation.
• Excellent verbal and written communication.
• Strong interpersonal and leadership skills.

Responsibilities

• Lead a team of 15–20 warehouse material handlers to receive, pick, and process orders daily.
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business.
• Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity.
• Foster positive working relationships with warehouse team, contract carriers, driver helpers.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations.

Skills

Operations leadership

Logistics coordination

Team supervision

Microsoft Excel

Communication

Tools

Microsoft Office

Job description

RXO, Inc. is seeking a Lead, Operations in Last Mile to coordinate with site leadership and support home delivery services. The role focuses on day-to-day operations, team leadership, and continuous improvement across the last-mile network.

You will lead 15–20 warehouse material handlers, drive performance using metrics, and partner with carriers to ensure safe, efficient deliveries while advancing operational goals.