Last Mile Ops Lead: Route Optimization & Team Leadership

RXO Inc.; Garner (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) match

Pre-tax accounts

Disability & life insurance

EAP

Career development programs

Paid time off

Job summary

RXO Inc. is seeking an Operations Lead in Last Mile to coordinate with site leadership and support home delivery services. You will supervise a team, use metrics to drive improvements, and train staff to meet safety, quality, and productivity goals.

You will work closely with carriers and the operations manager to optimize routes and respond to daily challenges, ensuring exceptional customer service and on-time delivery across North America.

Qualifications

• 4 years of experience in operations.
• Experience with Microsoft Office.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership skills.

Responsibilities

• Lead a team of 15-20 warehouse material handlers to receive, pick, and process orders daily.
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business.
• Train material handlers to meet performance goals for safety, quality, and productivity.
• Foster positive working relationships with warehouse team, contract carriers, driver helpers.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations.

Skills

Leadership

Team management

Communication

Interpersonal skills

Microsoft Office

Tools

Microsoft Office

Job description

RXO Inc. is seeking an Operations Lead in Last Mile to coordinate with site leadership and support home delivery services. You will supervise a team, use metrics to drive improvements, and train staff to meet safety, quality, and productivity goals.

You will work closely with carriers and the operations manager to optimize routes and respond to daily challenges, ensuring exceptional customer service and on-time delivery across North America.