Last Mile Operations Lead — Team Leadership & Dispatch

RXO, Inc.; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with company match

Pre-tax accounts

Employee Assistance Program

Career and Leadership Development

Paid time off & holidays

Job summary

RXO, Inc. in Miami is seeking a Lead, Operations in Last Mile to coordinate with site leadership and support home delivery services. You will lead a 15–20 person warehouse team, drive process improvements, train carriers and staff, and partner with the Operations Manager to route optimization.

This role requires strong communication, leadership, and hands-on supervision in a fast‑paced environment with safety and quality at the forefront.

Qualifications

• 4 years of experience in operations.
• 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Lead a team of 15–20 warehouse material handlers to receive, pick, and process orders daily.
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business.
• Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity.
• Foster positive working relationships with warehouse team, contract carriers, driver helpers.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations.

Skills

Leadership

Operational planning

Team management

Communication

Interpersonal skills

Process improvement

Tools

MS Office

Job description

RXO, Inc. in Miami is seeking a Lead, Operations in Last Mile to coordinate with site leadership and support home delivery services. You will lead a 15–20 person warehouse team, drive process improvements, train carriers and staff, and partner with the Operations Manager to route optimization.

This role requires strong communication, leadership, and hands-on supervision in a fast‑paced environment with safety and quality at the forefront.