Last Mile Operations Lead: Drive Team & Dispatch Efficiency

RXO Inc.; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career and Leadership Development

Paid time off and holidays

Job summary

RXO Inc. is seeking a Lead, Operations in Last Mile to coordinate with site leadership and support home delivery services. You will oversee a 15–20 person warehouse team, drive improvements with metrics, and train staff to meet safety, quality, and productivity goals.

The role requires 4+ years in operations and strong communication skills, with bonus experience in logistics. You’ll lift up to 50 lbs and work within RXO’s collaborative culture.

Qualifications

• 4 years of experience in operations.
• 2 years of experience in logistics or transportation (bonus).
• Excellent verbal and written communication skills.

Responsibilities

• Lead a team of 15-20 warehouse material handlers to receive, pick, and process orders daily.
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business.
• Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity.
• Foster positive working relationships with warehouse team, contract carriers, driver helpers.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations.

Skills

Operations management

Team leadership

Leadership

Communication

Tools

Microsoft Office

Job description

RXO Inc. is seeking a Lead, Operations in Last Mile to coordinate with site leadership and support home delivery services. You will oversee a 15–20 person warehouse team, drive improvements with metrics, and train staff to meet safety, quality, and productivity goals.

The role requires 4+ years in operations and strong communication skills, with bonus experience in logistics. You’ll lift up to 50 lbs and work within RXO’s collaborative culture.