Lead Incident Response Coordinator — Cross-Functional Ops

EY; Akron (OH); Hybrid; USD 104,800 - 192,200; Full time

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents. The role leads incident command activities and drives cross-functional response coordination for timely service restoration while maintaining accountability and stakeholder awareness.

The position focuses on incident command, coordination, communication, escalation, and resolution management

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred.
• 6+ years of experience in incident management, operations coordination, cybersecurity operations, infrastructure operations, service management, or technical delivery roles.
• Experience coordinating incidents, escalations, major operational events, or cross-functional response activities.
• Strong understanding of operational support models, service restoration practices, escalation processes, and stakeholder communications.

Responsibilities

• Serve as the lead coordinator for incidents and major operational events requiring cross-functional response.
• Establish incident command structure, response rhythm, and clear ownership during active incidents.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Assign, confirm, and track incident actions through restoration and closure.
• Ensure response activities remain aligned to incident priority, business impact, and restoration objectives.
• Coordinate engagement of appropriate technical specialists, support teams, vendors, and leadership stakeholders.
• Facilitate rapid decision-making when response efforts require prioritization, ownership clarification, or leadership engagement.

Skills

Incident management

Operations coordination

Cybersecurity operations

Infrastructure operations

Communication

Stakeholder management

Education

Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred

Tools

ITIL

Security+

CISSP Associate

CISM

PMP

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents. The role leads incident command activities and drives cross-functional response coordination for timely service restoration while maintaining accountability and stakeholder awareness.

The position focuses on incident command, coordination, communication, escalation, and resolution management