Lead Incident Response Coordinator - Cross-Functional Ops

EY; Orlando (FL); Hybrid; USD 105,000 - 192,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business or equivalent experience preferred.
• 6+ years of incident management, operations coordination, cybersecurity operations, or related roles.
• Experience coordinating incidents, escalations, and cross-functional response activities.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.

Responsibilities

• Lead incidents and major operational events requiring cross-functional response.
• Establish incident command structure and response rhythm during active incidents.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Assign, track, and close incident actions throughout restoration.
• Maintain stakeholder awareness and escalate issues as needed.

Skills

Incident command

Stakeholder communications

Service restoration

Cross-domain coordination

Education

Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business

Tools

SIEM

Monitoring platforms

Ticketing systems

ITIL

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.