Lead Incident Response Coordinator - Cross-Functional Ops

EY; Jericho (NY); Hybrid; USD 125,800 - 218,500; Full time

Benefits offered by this job

Hybrid work model

Medical & dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service‑impacting incidents.

The role leads incident command activities, coordinates cross‑functional response efforts, manages communications and escalations, and tracks resolution actions to ensure timely restoration and stakeholder awareness.

Qualifications

• Bachelor's degree or equivalent in IT, cybersecurity, engineering, business, or related field.
• 6+ years of incident management, operations coordination, cybersecurity operations, or related roles.
• Experience coordinating incidents, escalations, and cross-functional response activities.
• Strong understanding of operational support models, service restoration, escalation processes, and stakeholder communications.
• Ability to coordinate technical teams without performing all technical remediation.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.
• Ability to operate effectively under pressure and maintain structure during high-impact incidents.

Responsibilities

• Act as lead coordinator for incidents and major operational events requiring cross-functional response.
• Establish incident command structure, response rhythm, and ownership during active incidents.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Assign, confirm, and track incident actions through restoration and closure.
• Ensure response activities align with incident priority, impact, and restoration objectives.
• Coordinate incident communications for leadership and impacted stakeholders.

Skills

Incident command

Service restoration

Stakeholder communications

Action tracking

Escalation management

Executive updates

Response coordination

Cross-domain triage

Status reporting

Major incident practices

Education

Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred

Tools

Monitoring platforms

SIEM/SOC workflows

Ticketing systems

Collaboration tools

Operational dashboards

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service‑impacting incidents.

The role leads incident command activities, coordinates cross‑functional response efforts, manages communications and escalations, and tracks resolution actions to ensure timely restoration and stakeholder awareness.