Lead Incident Response Coordinator (Cross-Functional)

EY; Chantilly (VA); On-site; USD 105,000 - 192,000; Full time

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.

Qualifications

• Bachelor’s degree in IT, Cybersecurity, Engineering, Business, or equivalent experience preferred.
• 6+ years in incident management, operations coordination, cybersecurity operations, infrastructure operations, service management, or technical delivery.
• Experience coordinating incidents, escalations, major operational events, or cross-functional response activities.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.
• Ability to operate under pressure with clear structure during high-impact incidents.

Responsibilities

• Incident Command and Coordination: lead incidents and cross-functional response.
• Escalation Management: evaluate severity and engage stakeholders.
• Communications Management: craft clear incident communications and keep stakeholders informed.
• Resolution Tracking and Recovery: track actions, dependencies, and recovery milestones.
• Cross-Team Operational Leadership: coordinate across monitoring, network, security, and vendor teams.
• Post-Incident Review and Continuous Improvement: coordinate reviews and drive improvements.

Skills

Incident coordination

Communication

Escalation management

Cross-functional coordination

Documentation

Decision-making

Education

Bachelor's degree in IT, Cybersecurity, Engineering, or equivalent

Tools

ITIL

Security+

CISSP-Associate

CISM

PMP

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.